What should I do if I forget my Honda ID or Password?
Use Forgot Your Password? Enter your email address in the field provided. If you have set up security questions, simply follow the on-screen instructions to reset your password. If you do not have security questions, you will receive an email with a link to reset your password. You will be asked to setup security questions and answers to reset your password.
How do I change my Password?
To select a new Password at any time: First, access your personal profile by clicking My Account from any page on the Honda Owners site.
Click "Edit Info" in the Personal Profile section. Enter your current password and the new information in the boxes provided. Your new Password must be at least 6 characters long. When you are finished, click the "Save New Password" button at the bottom of the screen.
I requested a new password but I never received it in my email. What should I do?
Your new password was sent to the email address you provided when you registered. If you have changed your address since you first registered, the password may have been sent to an outdated address. If your address has not changed, it may be listed incorrectly in our records. Please contact Customer Service to confirm your email address and reset your password.
If I request to have my Honda ID and/or password sent to me, when can I expect to receive the information in my email?
You should receive your login information within 24 hours, often sooner.
Can I change my Honda ID?
No, unfortunately your Honda ID is recognized by other American Honda Motor Co., web properties and any changes to the Honda ID would affect access to any other accounts you have established with American Honda. We therefore are unable to change your Honda ID.
My email address has changed since I registered or no longer have access to my email, but I've forgotten my password. What can I do?
Contact Customer Service to update your email address then reset your password using Forgot Your Password?
My current email address is different than the one I used to register. How do I change the email address in my profile?
  • Access your personal profile by clicking My Account from any page on the Honda Owners site.
  • Click on the "Edit Info" on the Personal Profile section.
  • Change your email address.
  • Click “Save Updates"
    • I forgot which email address I provided when I registered for the Honda Owners site and now I can't remember my Honda ID and/or password.
    Contact our Customer Service team, and they will help you update your email address. Then reset your password using Forgot Your Password?
    The system is telling me I can't register. Why?
    You may already be registered for a Honda Owners account. Try Forgot Your Password? Or, if you just purchased or leased your vehicle recently, your account might not be in our system yet. Try again in a few days, or contact Customer Service for assistance.
    The site says my account is already registered, but this is my first time here. What should I do?
    It's possible your dealer registered you for a Honda Owners account when you purchased your vehicle. Try using Forgot Your Password? Enter your email address in the field and follow the on-screen instructions to reset your password.
    If you are still having difficulty, contact Customer Service for assistance.
    When I try to log in, the system doesn't recognize me. Why not?
    You may have mistyped your Honda ID, email address or password. If you try again and still don't have any luck, try using Forgot Your Password? to reset you password.
    If you are using your email address to log in, please make sure that it's the email address you used to set up your Honda Owners account and not the address you're using to receive statements and finance email correspondence.

    If you continue to have trouble logging in, you can call our Honda Automobile Customer Service. Monday through Friday, 6:00am to 5:00pm Pacific Standard time at the toll-free phone number (800) 999-1009.

    Please Note: If you have previously checked the box marked "Remember Me," you must still enter your password to log in.